Paperless payment verification#
Paperless payment psp#

Alternatively, provided the first collection is made within a month of the Direct Debit being set up, the confirmation incorporating the advance notice must be received by the customer no later than the number of working days in accordance with their advance notice period before the first collection. You must then send confirmation to the customer within three working days of their verbal or internet instruction.

Paperless payment psp#

You validate the information and send the Instruction to the paying PSP via AUDDIS. If authorisation is made over the internet these details must be keyed into a screen on your website. The major difference is that Paperless Direct Debit enables you to sign up customers for Direct Debit collections without the customer having to sign a paper Direct Debit Instruction. Offering online sign up means an improved quality of service to your customers in line with many large organisations who already offer this service.Įssentially, Paperless Direct Debit works in much the same way as paper based systems and your customers have exactly the same safeguards as with conventional sign up.Telesales techniques can help increase sales conversions.The collections process can begin earlier, as you don’t need to wait for the customer to complete and return the Direct Debit Instruction.Applying modulus checking at point of sale (highly recommended for Paperless Direct Debit service users) can ensure that your customer’s PSP details are taken more accurately, eliminating later costly administration problems.Offering Paperless Direct Debit sign up at point of sale can eliminate much of the paperwork, delay and postage costs often associated with setting up Direct Debits.You will need to consider both the risks and the benefits to decide whether Paperless Direct Debit is suitable for your organisation. Organisations may be subject to annual reviews of their Paperless Direct Debit process and procedures and failure to comply with the Scheme Rules may result in the removal of sponsorship and exclusion from the Direct Debit Scheme. Paperless Direct Debit may not be suitable for some transactions such as high value payments. The organisation must consider the wider reputational issues for the Scheme particularly with regard to the risk of fraud.Organisations must be aware that there may be an impact on future business if Direct Debit ceases to be the preferred payment method for customers.

Paperless payment verification#

A number of software packages are available to assist in this process, details are available in the Direct Debit verification measures which can be found in the Information Hub to the right of your screen identity, account details, customer address. It is the organisation's responsibility to verify the customer and validate their details.Prior to using Paperless Direct Debit, organisations need to be aware of the associated additional risks involved in operating the service: Paperless Direct Debit is therefore only available to organisations using the AUDDIS service and who can satisfy additional criteria. It is more convenient for customers too, with no forms to complete or the possibility of delays.Īn organisation obtains the customer's payment service provider (PSP) account details and then lodges the Direct Debit Instruction with that PSP via AUDDIS. It speeds up and simplifies the sign up process, whilst at the same time further increasing an organisation's administrative cost savings. Simply create your online account and you will be automatically enrolled in paperless billing (unless you opt out of it).įor more information, see our Setting Up Your Account video.Paperless Direct Debit enables organisations to sign up customers for Direct Debit collections for example over the telephone, Internet, telephone keypad, face-to-face or by interactive TV. You can set up your online account and go paperless in just a few easy steps. You will receive a message letting you know that your selected accounts have been enrolled.įor more information, see our Paperless Billing and Autopay video.

Select the account(s) you want to enroll in paperless billing and click “Next”.

Click the “Set up Paperless Billing” link.

From the overview page, click on Billing & Payments.

Signing up is quick and easy just log in to the customer portal and follow these instructions: Our program enables you to receive your monthly statements online, pay at your convenience or set up recurring payments, and view past water bills. Save time, eliminate postage, and reduce clutter by signing up to receive and pay your bill online.